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Bulk Order Pad
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Labels

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Customer and Technical Support

Troubleshoot and maximize your Brady solutions with documentation, service requests, contact information and more.

Customers outside the U.S. or Canada, please visit your country or region's website to receive better service.

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Existing orders

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Compliance

Country of origin, HTS, ECCN and WEEE/RoHS for each product can be found on its product detail page under Specifications.

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Printer and scanner help

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Software help

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Get technical support from Brady

  • What's the cutoff time for same-day shipping?

    Although we don't offer same-day shipping, we prioritize swift order processing. Orders fully entered by 11:30am CT will ship by the next day. Those entered later may take an extra day. We accommodate expedited shipping requests whenever possible.

    Please note that our website provides estimated ship dates. These indicate the estimated dates that products will leave Brady's facility; the actual arrival date for your order may differ and will depend on your chosen shipping method.

  • How can I get tax exemption on my order?

    To apply for tax exemption, you must have a valid tax exemption certificate for the state you are shipping to. You can provide your certificate with your order or after using our tax exemption tools. See our tax exemption guide for details.

  • Can I use a purchase order (PO) number on BradyID?

    Anyone can use a PO number in their checkout as a reference on their order, but you need to be a registered user to purchase using a PO.

  • How can I request product certification information?

    Complete the product certification request form to request quality, regulatory compliance, trade compliance and other product certification information.

  • Does Brady make custom products?

    Definitely! Brady can design and manufacture just about any product, including labels, pipe markers, padlocks, tags, signs and more – to your exact specifications. Simply contact our customer support team for more info or to request a quote. We also offer an online tool to create and order custom safety signs.

    You can also reorder custom products that you’ve purchased apart from the website through the custom reorder pad found within your BradyID.com account. For more information on reordering, visit custom product reorder help.

  • Can I buy Brady products locally?

    Yes you can. Brady sells products through various distributor partners. Be advised we have no way of knowing a distributors stock.

  • Where does my order ship from?

    Most of our products ship from Milwaukee, WI. The majority of absorbent products ship from Louisville, KY.

  • Does Brady sell direct to end-users?

    Yes, anyone can order from us online.

  • How do I submit a quote request?

    Please use our contact form to request a quote.

  • Does Brady offer product samples?

    We offer samples for certain products and materials. If you are interested, please request a product sample from Customer Service.

  • Can I get help finding the right product for my needs?

    Our Resource Center has several tools to help guide you; otherwise, you can contact us for help finding a product.

  • Why aren’t I seeing my past orders in the custom reorder pad?

    To view your past custom orders, you must have a BradyID account, and you must have previously ordered any type of product from us online. This allows us to sync your accounts and access your full information and history. If you think you’ve already done this, it may mean that you've purchased under different account credentials in the past. For complete information on reordering custom products, view custom product reorder help or contact customer support for assistance.

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Popular resources

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Support articles

Search the Brady Knowledge Base for technical support articles that cover error codes, troubleshooting, how-to's and more.

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Technical data sheets

Search for materials and find information on material composition, chemical resistance, regulatory compliance, expected shelf life and more.

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Product certification

Complete a form to request quality, regulatory or trade compliance certificates.

Request certification

Contact us

Complete a short form and one of our representatives will contact you.

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